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Our Staffs Picks
Hug a Mug is the cosiest mug EVER!  

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Delivery
 
 
UK Delivery Options
 

Free Delivery...

 
The part that everybody loves! We offer a FREE delivery service on orders that total more than £30! ...So if you’re on one of those online spending sprees (yes we all have them!) our website will be perfect for you! Spend away and feel great at the end as you won’t feel that horrible shipping pinch.

We will use the most appropriate method to dispatch your order... this will all depend on how much of a spend spree you on and the weight of the whole order. Even if we were sending you out an Elephant and he costs more than £30...then yes the shipping would be FREE and maybe, just maybe require a signature on delivery!

We endeavour to dispatch all orders within 3 working days, so if you order at the beginning of a week you should expect delivery later on in the same week.
 

Standard Delivery...

Okay, so we understand that the shipping may put a customer of their whole order as they may not want to pay that extra bit. Taking this into consideration, we now have a more reasonable shipping rate... Our flat shipping rate at £2.95 only adds a small cost to your order so you shouldn’t feel so guilty. The rate only applies to orders that total £29.99 and below, spend more than this and your order will be shipped free of charge!

Standard delivery is usually sent via Royal Mail but again this depends on the weight of your order! Some parcels may require a signature on arrival.
 

International Delivery Options

Cyprus, Denmark, France, Germany, Greece, Ireland, Italy, Monaco, Netherlands, Portugal, Poland, Spain.... Do you live in any of these countries and normally miss out on amazing products from the UK? Well not to worry, ilikecoolstuff are here to help:

Yes we do send orders out to these places! We know some companies are a tad funny about sending their products out of the UK... With us, we don’t mind... we love having our Cool items dotted around the world!

Simply select the appropriate option on the drop down menu when finalising your order. It’s as simple as that! ... if this for some reason fails to work then add a note into the ‘Customer Comments’ and all will be amended accordingly.

Standard delivery for all items going out to international countries will be 9.95 but sometimes the cost may increase due to the size and weight of the item!

If you are sat there reading this, wishing and hoping that we could deliver to you... then maybe we can! If you want to order a small item and your country of residence is not on the list, pop us over an email and we may be able to get it dispatched to you!
 
Order status;
To find the status of your order you can either log onto your ilikecoolstuff account that you would have set up when placing the order or simply pop us over an email and we will get back to you right away.
 

Estimated Delivery Times

You should allow up to 3-5 working days for Standard UK delivery and if you haven’t received your order by then, please do not hesitate to send us an email or give us a call!

If you are ordering from anywhere else in the World, please allow up to 14 working days for delivery... may seem like a long time to wait, but we can guarantee you will not be disappointed when you receive your order... Well worth the wait!
 
Can we ship to a different address?
Of course we can! When placing your order there is an option that asks for you to enter a delivery address... this is where you would input the different address. If you miss this step, do not worry! You can add this onto the customer comments and we will dispatch it accordingly... other than that, you can explain it in an email or again give us a quick call.
 

Returns and refunds...

We strive on Customer Service, so when a customer chooses to return their item or opt for a refund we are more than happy to assist...

Contacting us through an email or over the telephone will both be great ways of going about this. Just ensure you have your unique 3 digit order number to hand! ...These terms do not affect your statutory rights.
 

Unwanted goods:

We understand that sometimes you may not want a gift and prefer something else instead... or sometimes it could be the case whereby you receive the same thing twice!

You are able to return the product providing it is sent back within 28 days of you receiving the item. A refund of the amount paid will be re-credited back onto the card that the order was paid for with. The product will need to be in new condition and all contents with original packaging included. As it is unwanted, you will have to cover the costs of returning the goods. Please include a small note with the parcel explaining the situation, your order number and your name so we are able to make the refund quicker! If you could also send an email to inform us that you are in fact sending back unwanted goods then that would be fantastic!

If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or provide you with a credit towards your next order rather than refunding the amount to the payment card.
 

Faulty goods:

If you are sent an item and it arrives faulty or is not what you have ordered we take professional responsibility! Under circumstances like these, give us a call or send us an email to explain the situation. From this we will deal with it appropriately and arrange a refund of replacement if you inform us of this within 28 days of the purchase date.

We will advise on how to send the parcel back to us or may even have to get it collected from you dependant on how large the parcel is.

For help with items later than 28 days after purchase please contact us via telephone and this will be dealt with correctly.

Please note that we are unable to accept returns in person at either our head office or warehouse.

*Returns Address for unwanted goods
ilikecoolstuff Returns Department
Units 9
Cousins Street
Wolverhampton
WV2 3DG
United Kingdom
 
Feedback
We welcome all feedback on products and the service that you received. Any complaints you may have will be dealt with by our Customer Service team in a manner whereby both the customer and ourselves are happy with the outcome.

If you would like to make a complaint then sending this in an email will ensure that it is dealt with immediately.